Privacy Policy

PrevHealth LLC ("PrevHealth," "we," "us," or "our") is committed to protecting the privacy and security of the individuals we serve. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information and health information in connection with our website, in-person medical services, telehealth services, patient communications, AI-assisted documentation systems, and payment processing activities.

PrevHealth LLC is a United States healthcare provider with its parent entity registered in Pennsylvania and clinical operations in applicable U.S. states in accordance with state licensing requirements. Our registered business address is 235 Park Avenue, Swarthmore, Pennsylvania 19081-1728, United States. You may contact us at info@prevhealth.us with any privacy-related questions.

By accessing our website or using our services, you acknowledge the practices described in this Privacy Policy.

We collect information to provide safe, effective, and compliant healthcare services and to improve your experience with PrevHealth. The information we collect depends on how you interact with us.

When you create an account, complete registration or intake forms, schedule appointments, participate in telehealth visits, communicate with our medical staff, or otherwise interact with our services, you may provide personal information directly to us. This information may include your full name, date of birth, phone number, email address, residential address, insurance information, and emergency contact details. We collect this information so that we can identify you, coordinate your care, verify insurance eligibility, communicate with you, and manage billing.

When you receive care from PrevHealth, we collect medical information necessary to provide treatment. This may include medical history, medications, allergies, vital signs, laboratory results, diagnostic information, clinical notes, and appointment records. This information may qualify as Protected Health Information ("PHI") under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA").

If you make payments for services, payment information is processed securely through third-party payment processors such as Stripe or Square. PrevHealth does not store full credit card numbers or complete payment card details.

When you visit our website, certain information may be collected automatically. This may include your IP address, browser type, device information, pages visited, and general usage data. We use tools such as Google Analytics to understand how visitors interact with our website so that we can improve performance, usability, and functionality. This information is used in aggregate form and is not sold.

We use the information we collect to provide and manage healthcare services, including in-person care and telehealth visits. This includes maintaining accurate medical records, documenting clinical encounters, coordinating care, submitting insurance claims through clearinghouses such as EZClaim and TriZetto, processing payments, and complying with legal and regulatory requirements.

We may also use your information to communicate with you regarding appointment reminders, intake forms, billing notifications, payment links, verification codes, and care coordination updates. These communications are part of providing healthcare services and maintaining operational efficiency.

In addition, we use technical and usage data to improve our website functionality, enhance patient experience, strengthen security, and support system performance.

We do not sell personal information or patient data.

PrevHealth is a healthcare provider subject to HIPAA. We handle Protected Health Information in accordance with federal healthcare privacy laws and applicable state regulations. We implement administrative, technical, and physical safeguards to protect health information from unauthorized access, disclosure, alteration, or destruction.

Patients may request access to, correction of, or copies of their medical records as permitted by law. A separate Notice of Privacy Practices may be provided where required by regulation.

PrevHealth utilizes AI-assisted documentation systems to support clinical workflow efficiency and administrative processes. These tools assist providers in drafting notes and organizing information but do not replace licensed medical judgment. All clinical decisions are made by qualified healthcare professionals.

If you provide your phone number and consent to receive text messages, you may receive SMS communications from PrevHealth related to appointment reminders, registration links, intake forms, billing notifications, payment links, verification codes, and care coordination communications.

Message frequency varies depending on your interaction with our services. Message and data rates may apply. You may reply STOP at any time to opt out of receiving SMS messages. You may reply HELP for assistance. Opting out of SMS communications does not affect your ability to receive medical care.

We do not sell or share your phone number or personal information with third parties for marketing purposes.

We may share information with trusted third parties when necessary to provide healthcare services or operate our systems. These parties may include HIPAA-compliant cloud service providers, insurance clearinghouses, laboratories for processing tests and returning results, e-prescription networks, and secure payment processors.

We disclose only the minimum necessary information required for these purposes and require service providers to protect information in accordance with applicable laws and contractual obligations.

We may also disclose information if required by law, regulation, court order, or to protect the safety, rights, or property of PrevHealth, our patients, or others.

We use cookies and similar technologies to improve website functionality and user experience. Google Analytics helps us understand traffic patterns and usage trends so we can enhance our services. You may configure your browser to refuse cookies, though some website features may not function properly without them.

We do not use cookies to sell personal information or engage in cross-site advertising sales.

We implement industry-standard security safeguards designed to protect personal and health information. These measures include encryption of data in transit and at rest, role-based access controls, secure cloud infrastructure, access logging, and monitoring systems. While we take reasonable steps to safeguard data, no internet-based system can guarantee absolute security.

We retain medical records and related information in accordance with federal and state healthcare record retention laws. Non-medical information is retained only as long as necessary to fulfill operational, legal, or regulatory requirements.

Depending on applicable laws, you may have the right to request access to your information, request corrections to inaccurate information, withdraw consent for SMS communications, or request restrictions on certain disclosures where permitted by law. Requests may be submitted to info@prevhealth.us.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or regulatory obligations. Updates will be posted on this page with a revised effective date. Continued use of our services after updates are posted constitutes acceptance of the revised policy.